We attach great importance to the protection and safety of your sensitive data. The emergency card is processed according to the strict data protection regulations and all information is treated confidentially. We use secure encryption technologies to protect access to the data and ensure safe storage in protected systems. Our partner pharmacies are also obliged to comply with all data protection regulations to ensure the safety of your information. For us, your privacy and the protection of your sensitive data are our top priority.
Hosting in ISO/IES 27001 certified data center in Nuremberg. The data never left German soil.
All customer data are stored on databases in a private network and encrypted with AES-256 when the condition (i.e. on the hard drive).
The complete data traffic between applications such as the app in the pharmacy or the website and our servers is SSL-encrypted.
The data we collect and save
Some data are visible directly on the map and other data can only be accessed by scan of the emergency QR code. Each person decides how many additional data they want to provide. Below we list all the data that can be specified.
Emergency master data (on the emergency card)
First name | Needed
Last name | Needed
Emergency contact | Required (name + telephone number)
Emergency information | Optional (free input, max. 90 characters or 3 lines)
Emergency instructions | Optional (free input, max. 60 characters or 2 lines)
Further digitally available data (on the emergency page)
Emergency master data | Required (on the emergency card)
Personal Data
Email | Needed
Date of birth | Needed
Weight | Optional size | Optional primary language | Optional
Street | Needed
House number | Needed
Postcode | Needed
City | Needed
Land | Needed
Further data
Blood group including rhesus factor | Optional
Contact family doctor | Optional (name + telephone number)
Organ donation card | Optional
All of our databases are encrypted by the cloud provider as standard. In addition, we encrypt certain data points that are marked as (encrypted) at the top, beyond the application level. This means that if it succeeded in stealing an unencrypted move out of our database, he would not be able to read these fields.
As you can see, we encrypt almost all personal customer data, apart from the address and the date of birth. This allows us to identify the medical data effectively from the personal data (more information) of a person. If someone stealed the database, they would not be able to assign the medical data to customer information with sufficient probability.
The emergency card
The first and last name of the card carrier and the personal customer number are printed on the back of the emergency card. In addition, emergency contact, urgent information and personal information can be found here. The QR code on the back can be read with any mobile device with a camera function. You will then be forwarded to the detailed page.
If you lose the emergency card, please let us know and we lock the QR code. So nobody can view the data.